Requirements:
- Provision of telecom technicians for the Britannia Platform
- Onshore IT and telecom support personnel
Challenges:
- Britannia is a joint venture operation between Chevron and Conoco – IT and telecom
operations run by a single individual
- IT security projects requested by the joint venture partners required significant resources to complete
Harris CapRock Solution:
- Provision of experienced offshore and onshore personnel
- Dedicated onshore IT support analyst provided by Harris CapRock, based full-time at the
Britannia offices
- Implement a scheduling policy exclusive to dedicated technicians
- Bi-monthly service review meeting ensures projects are on track and within budget
