Cruise lines need to provide passengers with the latest entertainment luxuries and ensure they have access to the same communications they are accustomed to at home. They also need the flexibility to leverage in-house software or third-party vendors to deliver these onboard applications so that they can make adjustments to them without having to involve their communications partner. This eliminates potential downtime waiting for application service and support. At the same time, it’s critical that communications are highly reliable, and cruise operators have visibility into their networks so that they can be managed efficiently.
Harris CapRock’s turnkey VSAT service for the cruise market, SeaAccess, provides comprehensive communication solutions that meet the requirements of cruise operators and the passengers they serve. Customers have the option to leverage the complete SeaAccess portfolio of services such as Internet cafes, onboard GSM, pre-paid and post-paid calling for crews and guests, VoIP solutions, broadcast television feeds and other entertainment services or use an outside party of their choice. Additionally, Harris CapRock’s portfolio also includes IT services such as application hosting and back office support. Service flexibility also extends into customizable terms that include fixed-price services or revenue splits and concessions.
Providing both regional and global coverage to support both local and transoceanic cruises, passengers and crews are always connected. Harris CapRock also provides a full set of tools for cruise operators to maximize their networks such as real-time performance reports.
Cruise lines that range from large cruise ships visiting popular tourist cities to small ships focusing on discovery and adventure rely on Harris CapRock for their communication services. Today, Harris CapRock is proud to serve diverse cruise lines including Costa Cruises, Oceanic, Celebrity, Orion and Salamis.
