Harris CapRock Client Experience Survey – Coming Soon!
For the past year, key team members across the organization have had a laser focus on building an industry leader – unmatched in global reach, technical capability and market presence.
The team has leveraged best practices from across all four of the original businesses that make up Harris CapRock, and we expect our customers to see the benefits for years to come.
At the same time, the greater Harris CapRock team has concentrated on delivering on our day-to-day commitments to our customers. Now that the foundation has been laid, we want to make sure that we are delivering the level of customer service and high performance you expect, and that requires your feedback.
We have engaged J.D. Power and Associates, a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions, to conduct a survey asking our customers about their experiences with our innovative solutions, services and products. This will be a great chance for you to provide candid, anonymous feedback. With help from J.D. Power and Associates, we have broken the survey effort into regions. Initially, we will survey our North American energy customers, and, over the following 8 months, we will roll out the survey to the rest of our commercial clients.
In February, our North America customers may receive an eSurvey asking for opinions about their experiences with Harris CapRock. The online survey should take approximately 10-15 minutes to complete. Your personal information and individual responses will be kept confidential and will not be directly shared with Harris CapRock. J.D. Power and Associates will analyze and present the data in aggregate to us so that we may better serve you in the future.
We know your time is very valuable, and we appreciate any feedback you provide. To say thanks, we’ll make a donation to the Bright Light Foundation for each survey that J.D. Power receives. For more information on the Bright Light Foundation, please visit http://www.brightlightfoundation.org.
To participate in the eSurvey, please click here and provide us with your email address or addresses for those on your team who should participate.
Thank you in advance for your time and participation!